Outbound IVR Platform to Automate Calls
Automate calls and provide engaging voice self-service
Engage
Automate calls with creative speech recognition dialogs
Respond
Remember the caller’s “last action” for self-service
Inform
Resolve
Inbound and outbound calls without agent assist
Adjust
Self-modify prompts and calls flow
Multichannel Flexibility
Outbound IVR works with our internal platform or your CRM resources to provide multichannel support that enhances customer care.
- SMS for confirmation or reminders
- Email for confirmation or reminders
- Phone-based reminders
- Start in the Smartphone app, continue in IVR
- Complete historical interaction is sent to the agent on transfer from IVR to avoid repeats
Speech Or DTMF
Use engaging speech recognition dialogs or touchtone for call routing and voice self-service.
Mobile App Integration
App integration enables multichannel support for text & voice over voice and data interactions.
Remember Last Action
Identify repeat callers with a last-action recall to deliver more intelligent interactions.
Contextual Awareness
Pass context between channel components to facilitate a seamless end-to-end customer journey.
Integrated
CRM makes it easy to modify prompts and portions of dialogue based on previous interactions.
Lobby IVR Routing
Immediately route callers with speech or DTMF input to reduce hold time and increase agent efficienc
Reporting
Our IVR platform collects essential information about every call. It securely stores this detail in the database, with each call generating a single Call Detail Record (CDR) with more than 300 metrics. This system enhances customer interactions by simplifying communication through outbound IVR systems, delivering customers a precise IVR menu for effortless navigation. Interactive Voice Response (IVR) technology assures customers they can access the required services without unnecessary pauses and experience the advantages of utilizing outbound IVR. In case of complicated questions, the system transfers the call to a live agent, ensuring a smooth shift and transitioning for the customer with no delays.
The outbound IVR solution is a powerful tool. It helps automate tasks like meeting reminders, sending updates, or executing surveys, enhancing customer support and satisfaction. Businesses can efficiently handle a high volume of calls with outbound IVR calls and without overloading live agents. As integrated with a CRM system, the IVR platform can log interactions and tailor responses based on calls-based data, ensuring a more personalized interaction and approach. Offer prompt and more efficient services by automating phone systems, decreasing wait times and optimizing operational efficiency. Get it now!
Trend Report
Graphically charts call duration, call volume, and other stats over time.
Call Volumes
Gives the statistics of the number of calls handled during a period of time.
ASR & DTMF
Input attempts, caller behaviors, responses.
Call Information
Data such as call start time, duration, ANI, and DNIS.
Transfer
Transfer types, destinations, and success/failure
Outbound IVR Applications
Outbound IVR can be used for a wide range of applications
Greet contacts with an audio message and educational detail
Alert for service plans and schedule based on voice input
Notify for new offers and achievement of rewards
Phone survey software is used in any field where a poll needs to be conducted. This is done by creating sets of survey questions. These questions are answered by the called contacts by pressing the numbers on their phone keypads.
IVR allows you to have an interactive call with your customers to verify their identity
Schedule calls to as reminders to update a policy
