March 3, 2023/
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Let us first recognize that both terms, cloud-based call center and on-premise call centers, refer to customer service, albeit…
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February 20, 2023/
Cloud computing is now a viable option not only for large corporations with multiple branches or large sums of…
January 11, 2023/
If you had asked customers about their experience communicating with your call centers a year or two ago, they…
December 1, 2022/
With the advent of the internet and evolving technologies, the environment for doing business has undergone a change most…
November 29, 2022/
When the pandemic hit the world unawares, it did not just alter the social and economic landscape, but also…
September 30, 2022/
The software, the technology, and the innovation, that have compelled the entire world to wake up and take notice…