Enable omni-channel self-service and a consistent, personalized experience across all customer touch points. Dynamically tailor and ease self-service interactions by managing customer preferences and segmentation data.
Provide critical information through the most effective channel, supporting increases in productivity, service satisfaction, recovered debt and sales revenues.
Deliver personalized interactions in and across every channel by tailoring the customer experience using interaction and customer data and personal preferences – turning routine interactions into strong customer connections.
Empower agents to provide a better customer experience through intuitive, modern technologies that can positively transform their work environment.
Reporting and Analytics
Understand the customer journey from self-service thru to live assistance with complete customer engagement reporting and analytics to help focus on operational efficiency and service strategies.
Workforce Management and Quality Monitoring
Forecast, schedule and track adherence of employee schedules to ensure the right number of people with the right skills at the right time and at the same time draw on all important sources of quality – including supervisors, QA analysts, customers, speech analytic – when gauging the quality of voice and text-based customer interactions.
Telerain is a VoIP phone service created especially for organizations that are looking for a professional business VoIP solution. It’s aimed at increasing your business efficiency and taking your business to new heights.
24/7 professional customer support that helps you every step of the way.
More For Less
Superior sound quality, voicemail, music on hold and other quality add-on experiences.
Value For Money
Reduce up-front capital expenditure, eliminate system management expenses and grow your business.
Why Move To The Cloud?
Fully integrated, available on-demand and no need for hardware
Simple, powerful and flexible. Extend to multiple locations worldwide
Add functionality, boost capacity and change processes precisely when you need to
Your server will be in a purpose-built data centre with physical access restrictions, a firewall, access logs, SSL encryption on the web interface and IP address tracking